Refund policy

We want you to be happy with your purchase! If something didn’t work out, we’re here to help — just take a quick look at our return guidelines below.

📦 Can I return my order?

Yes, you can return items within 15 days of purchase or delivery.
 However, please note:

  • Personalized or custom-made items are non-returnable.

🚚 How do I return an item?

If you’d like to return something, you’ll need to:

  1. Arrange return shipping at your own cost

  2. Keep a tracking number for your own records

  3. Send the item(s) to the address below:

Return Address:
 Attn: Returns Department
Brigtone
 1105, Warsan Tower, Barsha Heights, Dubai, United Arab Emirates
 Al Quoz Industrial Area 2
 Dubai, United Arab Emirates

💳 When will I get my refund?

Once we receive and inspect the returned item(s), we’ll process your refund to the original payment method used at checkout.

For international returns, please note that any import duties or taxes originally paid may be deducted from the refund amount.

❓Need Help?

If you have any questions about the return process, feel free to contact us at:
 📧 support@brigtone.com